Privacy Policy

Effective Date: January 1, 2025 

 Last Updated: June 5, 2025 

1. Introduction 

GlobalPort ("we," "us," "our," or "GP") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website globalport.com.ph (the "Website") or use our services. 

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website. 

2. Information We Collect 

2.1 Personal Information 

We may collect the following types of personal information: 

• Contact Information: Name, email address, phone number, mailing address 

• Professional Information: Company name, job title, business address 

• Account Information: Username, password, and other account credentials 

• Communication Data: Information you provide when contacting us, including inquiries, complaints, or feedback 

• Transaction Information: Details of services requested or purchased 

• Identity Verification: Government-issued ID numbers, business registration details 

2.2 Automatically Collected Information 

When you visit our Website, we automatically collect: 

• Device Information: IP address, browser type, operating system, device identifiers 

• Usage Data: Pages visited, time spent on pages, click-through rates, referral URLs 

• Location Data: General geographic location based on IP address 

• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies 

2.3 Information from Third Parties 

We may receive information about you from: 

• Business partners and service providers 

• Public databases and government agencies 

• Social media platforms (if you interact with us through social media) 

• Credit reporting agencies and background check services 

3. How We Use Your Information 

We use your personal information for the following purposes: 

3.1 Service Provision 

• Provide, maintain, and improve our port and logistics services 

• Process transactions and fulfill service requests 

• Communicate with you about our services 

• Provide customer support and respond to inquiries 

3.2 Business Operations 

• Verify your identity and conduct security checks 

• Comply with legal and regulatory requirements 

• Maintain accurate business records 

• Conduct internal analytics and research 

3.3 Marketing and Communications 

• Send you promotional materials and newsletters (with your consent) 

• Inform you about new services, updates, and special offers 

• Conduct market research and surveys 

• Personalize your experience on our Website 

3.4 Legal and Security Purposes 

• Protect against fraud, unauthorized access, and security threats 

• Enforce our terms of service and other agreements 

• Comply with legal obligations and respond to legal requests 

• Resolve disputes and investigate complaints 

4. Legal Basis for Processing 

Under applicable data protection laws, we process your personal information based on: 

• Consent: When you have given clear consent for specific processing activities 

• Contract Performance: When processing is necessary to fulfill our contractual obligations 

• Legal Obligation: When we must process your information to comply with legal requirements 

• Legitimate Interest: When we have a legitimate business interest that doesn't override your privacy rights 

• Vital Interest: When processing is necessary to protect someone's life or health 

5. Information Sharing and Disclosure 

We may share your personal information in the following circumstances: 

5.1 Service Providers 

We share information with trusted third-party service providers who assist us in: 

• Website hosting and maintenance 

• Payment processing 

• Customer support services 

• Marketing and advertising 

• Data analytics and research 

5.2 Business Partners 

We may share information with business partners for: 

• Joint service offerings 

• Collaborative business ventures 

• Referral programs 

5.3 Legal Requirements 

We may disclose information when required by law or when we believe disclosure is necessary to: 

• Comply with legal processes, court orders, or government requests 

• Protect our rights, property, or safety 

• Prevent fraud or security threats 

• Enforce our terms of service 

5.4 Business Transfers 

In connection with any merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. 

6. Data Security 

We implement appropriate technical and organizational security measures to protect your personal information against: 

• Unauthorized access, use, or disclosure 

• Accidental loss or destruction 

• Alteration or damage 

Our security measures include: 

• Encryption of sensitive data in transit and at rest 

• Regular security assessments and updates 

• Access controls and authentication procedures 

• Employee training on data protection practices 

• Incident response procedures 

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. 

7. Data Retention 

We retain your personal information only for as long as necessary to: 

• Fulfill the purposes outlined in this Privacy Policy 

• Comply with legal, regulatory, or contractual obligations 

• Resolve disputes and enforce agreements 

• Maintain business records as required by law 

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies. 

8. Your Rights and Choices 

Depending on your location, you may have the following rights regarding your personal information: 

8.1 Access and Portability 

• Request access to your personal information 

• Receive a copy of your data in a portable format 

8.2 Correction and Updates 

• Request correction of inaccurate or incomplete information 

• Update your personal information 

8.3 Deletion 

• Request deletion of your personal information (subject to legal requirements) 

8.4 Restriction and Objection 

• Request restriction of processing activities 

• Object to certain types of processing, including direct marketing 

8.5 Withdrawal of Consent 

• Withdraw your consent for processing activities based on consent 

To exercise these rights, please contact our Data Protection Officer at dpo@globalports.com.ph. 

9. Cookies and Tracking Technologies 

Our Website uses cookies and similar tracking technologies to: 

• Remember your preferences and settings 

• Analyze website traffic and usage patterns 

• Provide personalized content and advertisements 

• Improve website functionality 

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Website. 

For more information about our use of cookies, please refer to our Cookie Policy. 

10. International Data Transfers 

Your personal information may be transferred to and processed in countries other than the Philippines. When we transfer information internationally, we ensure appropriate safeguards are in place, including: 

• Adequacy decisions by relevant authorities 

• Standard contractual clauses 

• Binding corporate rules 

• Certification schemes 

11. Children's Privacy 

Our Website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. 

12. Third-Party Links 

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. 

13. Updates to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by: 

• Posting the updated policy on our Website 

• Sending you an email notification (if you have provided your email address) 

• Displaying a prominent notice on our Website 

Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy. 

14. Contact Information 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: 

Data Protection Officer 

 Email: dpo@globalports.com.ph 

 Website: globalport.com.ph 

Mailing Address: 

Globalport Terminals Inc., Unit 2801 28th floor, High Street South Corporate Plaza 1, 26th Street cor. 9th Avenue, Bonifacio Global City 1635, Philippines 

We will respond to your inquiries within a reasonable timeframe, typically within 30 days of receipt. 

15. Governing Law 

This Privacy Policy is governed by and construed in accordance with the laws of the Philippines, including the Data Privacy Act of 2012 and its implementing rules and regulations. 

16. Definitions 

• Personal Information: Any information that can be used to identify an individual 

• Processing: Any operation performed on personal information, including collection, use, storage, and disclosure 

• Data Controller: The entity that determines the purposes and means of processing personal information 

• Data Processor: The entity that processes personal information on behalf of the data controller 

• Data Subject: The individual to whom personal information relates 

 

Acknowledgment: By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.